We have two Exede services available, depending on where you live.
12 Mbps download / 3 Mbps upload service in the areas covered by our ViaSat-1 satellite.
12 Mbps download / 3 Mbps upload service in the areas covered by our ViaSat-1 satellite.
We can help. We built a tool to help you select the plan that's right for your needs.
Good question! For more information, read our FAQ about data allowances.
Yes and we recommend putting one in place. A wireless router will allow you to create a home network with your Exede service. This will let you share the service wirelessly with your computer and other devices, such as tablets and smart phones. More detail about routers and home networks can be found here.
Yes. In fact, we offer just such a service with Exede Voice, which is optimized specifically for our network and includes unlimited local and long-distance calling in the U.S. and Canada. Learn lots more on the Exede Voice web pages.
Other VoIP services usually work fine with Exede, but you'll likely see better results with Exede Voice. Plus, calls don't count toward your data allowance as they would with other VoIP services.
A certified professional technician installs equipment and activates the Exede Internet service at your chosen location. The satellite mini-dish is about 30 inches wide x 28 inches high and can be easily mounted on a roof, outside wall or in the ground. A cable from the dish connects to the modem which connects to your computer via a short cable. Installations typically take 2-3 hours. Learn more about the installation process.
No, installation requires an installation professional to make sure that the dish is pointed at the satellite accurately and to verify that all connections are properly made .
The Exede dish is governed by the FCC Over-the-Air Reception Devices Rule. This means it has the same classification as other residential dishes - such as satellite television dishes - and can be mounted on your home. However, you should still check with your landlord or HOA for specific rules and covenants that may prevent or limit dish installations.
ViaSat is the company that brings you Exede internet, as well as in-flight Wi-Fi on airplanes, including Jet Blue and United. The company was founded in California in 1986, and its three founders are still involved with the business. Today, ViaSat has over 3,000 employees and is dedicated to bringing the best internet service to consumers in all corners of the US.
Yes, if you qualify. Click here to learn more.
Yes. All installations carry a limited 90-day service labor warranty, effective from the original service activation date. We also offer a limited equipment warranty as long as the equipment lease fee is current. The limited equipment warranty DOES NOT cover damage to the equipment caused by the customer or other incidents like weather damage, natural disasters, etc.. Click here for more detailed information.
No, we do not buy back modems.
Yes. If you disconnect your service before the end of your 24-month minimum service term, you may be charged an early termination fee (ETF), according to the chart below.
We currently do not offer a broadband service for RVs, boats, service vehicles, etc. Exede Internet service requires a stationary, fixed installation at your home.
The reason older versions of satellite Internet service were slow had more to do with the technology available at the time than latency. Our new service incorporates groundbreaking web acceleration technology, which dramatically speeds up page-load times, minimizing the effect of latency. So in addition to the much higher speeds enabled by our high capacity satellite, you will experience a much faster, more responsive web browsing experience.
Although our latency is greater than on cable and DSL networks, it?s not enough to make a big difference in most uses of the Internet. (Exceptions can be certain games and VPN services - see below.)
Virtual Private Networks ('VPNs') and other remote computer access software such as that used to connect business servers to at-home workers may be very slow with Exede Internet. Some VPNs may not work at all. Other "SSL"-based VPNs may work just fine. A great way to find out is to take your VPN-equipped laptop to a local dealer and test it out. Find local dealers here
The performance of some games is very poor, and some may not work at all. Read this Help Center article for more on gaming.
If you're one of the many Americans who splits time between a primary and secondary home or if you have a vacation cabin, you may be interested in the Hibernation Plan for your Exede Internet service. This plan allows you to put your Exede Internet service on hold for a certain period of time while paying a minimal monthly fee to keep your service in place.
Once you've been an Exede Internet customer for at least one month, you?re eligible for the Hibernation Plan. Under this plan, you can suspend your service for two to six months at a time, for a total of up to six months per calendar year (January-December).Simply call Customer Care at 999-999-9999 and tell them you?d like to switch to the Hibernation Plan. Service will be suspended immediately after your call. When you?re ready to reactivate your full service, call Customer Care on the day you?d like it restored.
Fees: You will be charged a $9.99 monthly fee while you are on the Hibernation Plan. This fee replaces the monthly service fee on your regular Exede Internet plan. You are still responsible for the monthly equipment lease fee (if applicable) and the fees for any other services you may have through ViaSat, such as Exede Voice. If you prepaid your equipment lease fee, the months during which you are on the Hibernation Plan will continue to be applied against your prepaid equipment lease fee.
Minimum Service Term: Your minimum service term continues to run while you are on the Hibernation Plan. For example, if you have 20 months left in your minimum service term when you switch to the Hibernation Plan and you are on the Hibernation Plan for 4 months, you'll have 16 months left on your minimum service term when you switch back to your regular Exede Internet plan.
Speeds: While you are on the Hibernation Plan, your access to the internet will be blocked. However, if you have Exede Voice, you will continue to be able to make phone calls and you will continue to be charged at the usual monthly rate for your Exede Voice service.
Eligibility: Customers on Exede5, Exede12 and WildBlue Recovery Act plans (customers with the black SurfBeam modem) and who have been under contract for at least 1 month are eligible to use the Hibernation Plan. Customers on Legacy WildBlue plans (customers with the blue SurfBeam modem) are not eligible for the plan.
Terms: You may suspend your service for two to six months at a time, for a maximum of six months in a 12-month calendar year period (Jan.-Dec.).
Read Frequently Asked Questions about the Hibernation Plan.
Buy More gives you the flexibility to purchase more data in 1 GB increments without having to upgrade to a higher data plan. If you?re getting close to your monthly data allowance and don't want your service to be slowed and/or restricted, Buy More will give you the data you need to stay at regular speeds.
The best way to price and buy more data with Buy More is to log on to your MyExede account.
Yes, but you should only do so when you're certain you?ll need more data than is provided by your monthly plan. The additional data purchased through Buy More expires when your data measurement cycle resets to zero every month.
Your monthly measurement reset date is the same as your monthly billing date. On that day, your data usage is reset to zero and a new measurement period begins. You can find your monthly billing date on your MyExede page.
Buy More lets you add data when you occasionally need it. If you're using all the data provided by your monthly plan on a frequent basis, we encourage you to upgrade to a higher data plan. It?s a better value in the long run.
Depending on which plan you're on, using all the data in your plan before the beginning of your next monthly measurement cycle may result in your service being slowed and/or restricted as specified in the Exede Data Allowance Policy for Classic, Evolution and Liberty plans ? or the Bandwidth Usage Policy for Freedom plans. Your service will be fully restored when your monthly measurement period starts again.
No. It's a tool you can choose to use when you need it. You will not receive any additional charges on your regular monthly bill unless you choose to purchase additional GBs of data.
